Refund and Withdrawal Policy

Nova, premium, bundles and other in-game content are digital content delivered to your account immediately once payment is confirmed.

• Under Turkish law (Distance Contracts Regulation, Art. 15), there is no right of withdrawal for intangible goods delivered immediately in electronic form.
• Players in the European Union agree at purchase to immediate delivery and acknowledge that they thereby lose the 14-day right of withdrawal.

Content that has been delivered and used is therefore generally not refunded for reasons such as a change of mind.

We deliver or refund the purchase if:

• you paid but the content was not delivered to your account;
• you were charged twice for the same purchase;
• the content cannot be used because of a technical error on our side that we cannot fix;
• the law otherwise requires a refund or price reduction (e.g. defective service).

Your statutory consumer rights are not affected.

Android (Google Play) purchases: within 48 hours of purchase you can request a refund directly from Google Play (Google Play → Payments & subscriptions → Budget & history). Google Play refunds follow Google's rules. After 48 hours, or if Google declines, contact us.

Desktop client and website (Xsolla) purchases: contact us or Xsolla's support team; we review the request together with Xsolla.

Contacting us: write to [email protected] from the email address registered to your account. Include:

• your username and pilot name,
• the purchase date and product,
• the order or transaction number (shown in the payment confirmation email or in your Google Play or Xsolla receipt),
• a short description of the problem.

We resolve requests as soon as possible and within 30 days at the latest. Approved refunds are paid by the original payment method, through the payment provider (Google Play or Xsolla).

• If a purchase is refunded, or charged back through your bank, the content granted for it (e.g. Nova) is removed from your account.
• If that content has already been spent, a debt may be recorded on your account, and some restrictions may apply until it is cleared.
• If you have a problem, please contact us before filing a chargeback; most issues are solved quickly.
• Unjustified or abusive chargebacks are treated as fraud under the Terms of Service and may lead to suspension of the account.

Without prejudice to your statutory rights, we do not refund:

• content that has been delivered and used;
• the remaining time of a premium period that has already started;
• content and balances on accounts closed for rule violations;
• content and balances on an account you chose to delete;
• balance changes to the game (item, price or stat updates).

[email protected] · Çetin Tepe , Nilüfer / Bursa, Türkiye